Helping retailers create exceptional customer experiences

By regularly immersing ourselves in your customers' shoes, we gain unique perspectives that pave the way for strategic improvement in your retail stores.

“Grocery Insight have given us enough improvement points to fill our plan for the next three years”

A leading national retailer knew improvements were needed across their stores, but was unsure what to do and in what order.

Driving change for customers

In the ever-evolving world of retail, understanding and catering to your customers’ needs is paramount. This is where our expertise comes into play. Our comprehensive services offer retailers like you the insights and guidance needed to drive change, so that you can thrive in a competitive landscape.

By stepping into your customers shoes by visiting stores all over the world, we have valuable perspectives that can only be found in our in-store retail experiences.

We’re proud to have helped a number of leading retailers around the globe with insight, advice and guidance to create a transformational experience for your customers and business.

Get the reality of retail

There’s nothing more insightful than being on the ground in-store, walking the aisles to see what’s really going on in your shops, or competitors’.

This is where we can tell you how we feel stores are really performing, how operations are working, identifying critical areas of improvement and uncovering new trends and strategies for your business.

Through our expert retail reports, we can provide you with a better picture of what’s happening in stores, arm you with actionable recommendations and lead you to retail greatness.

“I found Steve’s observations to be of great benefit when driving change, wanting evidence-based perspective to drive improvements and remind our internal teams of the ‘reality’ that customers can face in store.”

“His knowledge, ideas and suggestions, backed up with detailed reports, were shared in a meaningful, practical way that assisted us to improve our store operations for the benefit of our members, whilst also improving ways of working for colleagues.”

“It’s been a real pleasure to work with Steve, and a great investment that’s enabled us to refocus efforts on what matters most to our customers and colleagues.”

“Your integrity and honesty was deeply appreciated by me and the entire Tesco team.”

“I have always found Steve to be a consummate Professional with a unique understanding of the retail sector. If you need a master class on customer insight and how to make your business more polished, he is your man.”

CASE STUDY

Store transformation and enhanced customer experience

A new CEO aimed to enhance their retail chain’s performance and customer experience. They sought an overview of their stores and competitor stores to identify where their efforts should be directed.

What we did

We put our unique perspectives to the test by visiting each store individually, sometimes multiple times a day, to gauge their performance across different hours.

Our thorough examination revealed common themes: backlogged property issues, store environment hurdles, and inconsistent signage of new and old. In addition to these general retail challenges, we tackled concerns related to product range, pricing, and more, offering practical solutions.

We also seized opportunities to drive trade. Aligning prices on promotional and shelf-edge signs, optimising seasonal stock distribution to coastal stores for peak warm-weather sales, and minimising markdowns were all in focus.

Our efforts didn’t stop at discovery. We shared our findings and provided training to the executive committee, board of directors, and store teams. Our goal? To enhance store performance and create an exceptional shopping experience.

Visiting stores individually, multiple times of the day to monitor store perfomance at different hours.
Extensively analysed store performance, addressing common challenges like property concerns, signage, and retail standards.
Provided actionable suggestions for specific issues in ranging, pricing, and more.
Optimized seasonal stock allocation, aligning promotional prices for increased sales and reduced markdowns.
Conducted presentations and training sessions for executives, board, and store teams to foster holistic performance strategies.
Led positive transformation, enhancing customer presentation, signage consistency, and meal deal packaging.
Established project teams to address opportunities and implement various suggested fixes, enhancing customer perception from the car park onward.

Let's talk about your retail challenges

Put us to the test and see how our experience, knowledge, research, fresh thinking, expert perspective and dry northern wit can transform your business.

We begin everything with a free strategy call and if we think we can help, we’ll tell you – if we don’t think we can help, we’ll also tell you. You’ve nothing to lose and everything to gain.

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