Improve standards through team training

Let us help you deliver a better store environment for your colleagues and customers, by equipping your teams with the training and development they need to make a difference.

“His knowledge, ideas and suggestions, backed up with detailed reports, were shared in a meaningful, practical way that assisted us to improve our store operations for the benefit of our members, whilst also improving ways of working for colleagues.”

– Mark Cox, CEO, The Channel Islands Co-op

Deliver great customer experiences

Your people are at the forefront of retail, interacting with customers and creating in-store experiences, good or bad.

With the average life-time value of a customer being in the region of £100,000, insufficient training can be incredibly costly to any retailer.

Customers are the most valuable people to your business, so why put them at risk of exposure to poorly trained and under resourced teams in your stores?

From poor merchandising to poor standards driving customers away, these are just a few reasons customers flee to competitor stores to get their shopping lists ticked.

But we can help. We have the knowledge, we understand the challenges and we know the reality of retail, having been there ourselves. At 5am. On a Saturday. In December.

Real-world training pays dividends

With the rise of technology and e-learning, real-life training and development has become an inconvenience. Instead, retailers opt into watching videos and “ticking the box”, with no follow-up or questions.

This has caused standards to slip across retail, causing retailers to participate in the battle to run “the least worst stores”.

But now there’s a golden opportunity for retailers who want to have a competitive edge through training and development, rooted in the real world.

We can help train and develop people from all sectors by building knowledge, whether they’re in a store or head office, inside a marketing agency, or a graduate intake at a leading supplier.

We can explain what really happens in store, how the mechanics of retail work, where you fit in, and how you can make people in the chain happier by playing your part.

“I found Steve’s observations to be of great benefit when driving change, wanting evidence-based perspective to drive improvements and remind our internal teams of the ‘reality’ that customers can face in store.”

“His knowledge, ideas and suggestions, backed up with detailed reports, were shared in a meaningful, practical way that assisted us to improve our store operations for the benefit of our members, whilst also improving ways of working for colleagues.”

“It’s been a real pleasure to work with Steve, and a great investment that’s enabled us to refocus efforts on what matters most to our customers and colleagues.”

“Your integrity and honesty was deeply appreciated by me and the entire Tesco team.”

“I have always found Steve to be a consummate Professional with a unique understanding of the retail sector. If you need a master class on customer insight and how to make your business more polished, he is your man.”

CASE STUDY

Showing a supplier how stores really work

A supplier wanted a better understanding of retail operations so that they could provide retailers with better offers.

What we did

With our extensive knowledge of how the retail world really works from an operational standpoint, we were approached by a supplier who wanted their teams to have a better understanding of how retailers really work.

We provided training to their teams, shared best practice and showed them how retailers operate behind the scenes. This helped equip them with better understanding of what retailers really needed from them to make their offers stronger as a result.

Our client reported an uplift in store listings and better relationships with their retailers as they felt they understood their needs better, which gave them a competitive edge for their offerings and how best they could help.

Provided training sessions to teams involved in supplying retailers.
Shared our knowledge of operational know-how to help suppliers understand how retail works.
Enhanced the teams ability to create offers that retailers are looking for.
Deepened the understanding of the retail operations so that suppliers could understand their problems and challenges.
Increased relationships with retailers as they had a better understand of how they could help.
Resulted in an increase in store listings with stronger offers and a competitive edge.

Let's help you develop better teams

Put us to the test and see how our experience, knowledge, research, fresh thinking and expert perspective can help you train and develop your teams effectively.

We begin everything with a free strategy call and if we think we can help, we’ll tell you – if we don’t think we can help, we’ll also tell you. You’ve nothing to lose and everything to gain.

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